What people like you say about BPM
Another Great Job! Very quick response time. Overall Satisfaction: 10 out of 10
Great job Terence keep up the good work! Overall Satisfaction: 10 out of 10
Very knowledgeable support required to fix my problem. I was stymied trying the online offered solutions but Charlie had me up and running the same day despite a tricky path to take using some of your legacy hardware and software. I plan on updating to the latest and greatest BP Microsystems solutions when an opportunity… Read more “Very Knowledgeable Support”
Cassie great job! Keep up the good work. Overall Satisfaction: 10 out of 10
I‘m happy to get feedback and help in time. Thanks a lot, Tech team and Inside Sales team.
Overall there is nothing that needs to change. The wait time when I called was very short and the email response times were very reasonable. Overall Satisfaction: 10 out of 10
Thanks for your prompt response and support. Congratulations. Overall Satisfaction: 10 out of 10
Thanks for being the awesome company you are! Overall Satisfaction: 10 out of 10
Charlie did a fantastic job for us. I am now more informed on how to use package teach values. Thank You Overall Satisfaction: 10 out of 10
We have been working with BPM for 13 years. inside sales is an excellent team, we can get orders to update very soon, and easy to follow. The service team is the best I’ve ever met, the connect system is working well, every case has a case number, and very easy to follow. I hope… Read more “Good Sales and Service”
Overall Satisfaction: 9 out of 10
That’s good for a reply in time. (10 out of 10)
Nothing that I can think of. Charlie did an excellent job. His solution fixed the problem. Overall Satisfaction: 10 out of 10
Once again doing a knock out job! (10 out of 10)
NPS: 10 out of 10 Once again doing a knock out job!
Overall Satisfaction: 10 out of 10 Thanks for your prompt response and support.
I like working with Charlie Walton. With the information he gave me, I was able to clean the TM-50 sealing machine and get us back running in short order. NPS: 10 out of 10
Great Job, well done! NPS: 10 out of 10
NPS: 10 out of 10 Consistent, excellent, repeatable, and reliable responses to inquiries! I wish all companies mirrored this type of response!
I appreciate your attentive service! Thank you very much! NPS: 10/10
Ebony Keep up the good work! Overall Satisfaction: 10 out of 10
Charlie did a wonderful job solving the pick problem. | NPS: 10 out of 10
Technical Support: 10 out of 10 | Customer Service: 10 out of 10 | Overall Satisfaction: 10 out of 10
Charlie Walton does an excellent job for us. I can’t think of anything more to make our next experience better. (NPS: 10 out of 10)
Monet! You keep doing a great job! (NPS Score: 10 out of 10)
Great Job!!! Monet!
Overall Satisfaction: 10 out of 10
Great job! Thank You for your quick response. NPS: 10 out of 10
Thanks, excellent service. NPS: 10 out of 10
Continue to be responsive to customer/IC manufacturer’s requests for support. NPS: 10 out of 10
Hayley, good to hear from you! Great Job. NPS: 10 out of 10
NPS: 10 out of 10
NPS: 10 out of 10
For me, you guys are right there at the top of customer service as compared to the various companies I have to deal with on a regular basis. Keep it up, it is appreciated by your customers! (NPS: 10 out of 10)
Thank you once again. Hayley, you’re on top of your game. (NPS: 10 out of 10)
NPS: 10 out of 10
Great job Jennifer as usual! Keep up the outstanding job that you do. (NPS: 10 out of 10)
Great job Ebony! You are truly an asset to the company! (NPS: 10 out of 10)
We and our customer thank your sales and production teams for building and shipping our order as quickly as we had requested. it made us and our customer very happy! (NPS: 10 out of 10)
Everything is great, quick response on the quotation – Thank you (NPS: 10 out of 10)
Cory, Great job response time was within minutes and also helped sales. Go tech Team! (NPS: 10 out of 10)
Robert went above and beyond regarding the issue I was having programming a device. It is difficult to find someone like Robert that takes the time to provide clear, concise, detail in a timely manner. A++ customer service. Thank you so much. (NPS: 10 out of 10)
Keep up the good work (10 out of 10 NPS)
Keep the quick response for the DSR. Thank you. (10 out of 10 NPS)
We had pick-and-place issues, and BPM Techs were able to assist us towards a remedy in a very timely manner. Thanks! (10 out of 10 NPS Score)
Instant email acknowledgement is very efficient after loading orders. As customer, we know that our order is being processed and updated. If lead time can be shortened, it will be much better.
I´m glad to work with BPM because you are in contact with our needs and always works to help us when is necessary. Thanks Overall Satisfaction: 10 out of 10
You’re doing a great job. I love it. (10 out of 10)
“Keep up the good work Hayley, haven’t heard from you in a while.”
“Everybody benefits from it! Jennifer has been a key player from day one.”
“Once again nice turnaround. Thank You once again, Kathy!” (10 out of 10 NPS)
BPM Microsystems Automated Programmer features utmost programming quality with high yield, excellent system uptime and performance, on-time delivery, and high-efficiency equipment for production.
Celestica is running production in tape to tape. With BPM Automated Programmer, the integration of taping solution allows the devices to be programmed from tape to tape output with fast cycle… Read more “Utmost Programming Quality”
In December of 2012, Smart Modular Technologies decided to establish a semiconductor device programming services center (PSC) business unit. After some careful supplier evaluation, Smart chose BPM Microsystems state of the art 8th Generation Programmers as our dedicated solution for device programming. BPM Microsystems demonstrated itself as the leading programming equipment manufacturer by providing solutions… Read more “Looking forward to further success”
We’ve seen a dramatic increase in productivity because of all the different options that come with 4900 in terms of speed and capacity compared with our previous machine. For example, we had been reduced the operator interaction related to the machine, fast programming jobs development and a fast and robust technical support. After purchasing 4900,… Read more “A Dramatic Increase in Productivity”
BPM has been providing excellent support for many years for our company. I have been happy with their valuable services, helping me to solve many issues related to programming equipment, making it possible to maintain the tight deadlines to get programming algorithms, sockets, and fix technical issues, and answer any questions regarding quotations required by… Read more “Excellent support”
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