What people like you say about BPM

Terence is very strong in his knowledge, I am pleased to have him when I need support. Regarding BPM, I think it is a very good service provider. Overall Satisfaction: ‎10 out of 10

It was great, the response times were very efficient. Overall Satisfaction: ‎9 out of 10

Overall Satisfaction: ‎9 out of 10

I love BPM for our business. I compare the support and service and no other has the same excellent service. Thanks, BPM. Overall Satisfaction: ‎10 out of 10

You meet and exceed this customer’s satisfaction! Overall Satisfaction: ‎10 out of 10

Overall BPM service is good. Overall Satisfaction: ‎10 out of 10

Overall Satisfaction: ‎10 out of 10

You did a great job. I received a quick response as expected. Overall Satisfaction: ‎10 out of 10

Good experience, great support. Thank you! Overall Satisfaction: ‎10 out of 10

Overall Satisfaction: ‎10 out of 10. “Great job BMP!!”

Your response was quick and exactly what I wanted, even if the part is a little pricey. Great customer service. Overall Satisfaction: ‎9 out of 10

Getting a quote for a socket went very well. One thing I would like to see is a compare sockets. We are programming 2 ICs and there is a list of 3+ sockets that would work for both. How do I find out what the differences are? Overall Satisfaction: ‎10 out of 10

Charlie is the man! Always a reliable contact when something strange is happening to the machines. Thanks! Overall Satisfaction: ‎10 out of 10

Overall Satisfaction: ‎10 out of 10. Can’t improve on excellence.

Another Great Job! Very quick response time. Overall Satisfaction: ‎10 out of 10  

Great Job! Cassie Thank You Once Again… Overall Satisfaction: ‎10 out of 10

No issues, the response was very fast. Overall Satisfaction: ‎10 out of 10

Another great job! Done by Inside Sales. Overall Satisfaction: 10 out of 10

You have proven yourselves all year!! So, in my opinion, you have made your number one priority. Overall Satisfaction: ‎10 out of 10

We really appreciate the quick and detailed response on solving the problem. Continue doing that. Thank you. Overall Satisfaction: ‎10 out of 10

We have been with BPM for 8 years, and every major issue we encountered get fixed properly, keep doing a great job

Always great – repeatable and expected results from your team! A benchmark for other companies to follow in sales/customer care.  Overall Satisfaction: ‎10 out of 10

The quotation for device support is slow, the customer always urges it for making their budget. Overall Satisfaction: ‎10 out of 10  

I‘m happy to get your help in time. Thanks a lot. Overall Satisfaction: ‎10 out of 10

Thanks inside sales team, excellent service. (10 out of 10)

Great job Terence keep up the good work! Overall Satisfaction: ‎10 out of 10

Shelby is really great sales, friendly, and provided all information timely. Overall Satisfaction: ‎10 out of 10

Keep up the good work. Customer Service: ‎10 out of 10

Very knowledgeable support required to fix my problem. I was stymied trying the online offered solutions but Charlie had me up and running the same day despite a tricky path to take using some of your legacy hardware and software. I plan on updating to the latest and greatest BP Microsystems solutions when an opportunity… Read more “Very Knowledgeable Support”

Cassie great job! Keep up the good work. Overall Satisfaction: ‎10 out of 10

I‘m happy to get feedback and help in time. Thanks a lot, Tech team and Inside Sales team.

Thank you, everything is fine. Overall Satisfaction: ‎9 out of 10

Overall there is nothing that needs to change. The wait time when I called was very short and the email response times were very reasonable. Overall Satisfaction: ‎10 out of 10  

Thanks for your prompt response and support. Congratulations. Overall Satisfaction: ‎10 out of 10

Thanks for being the awesome company you are! Overall Satisfaction: ‎10 out of 10

Customer Service: ‎10 out of 10

I requested an expedited quote today and Shelby had if for me within a few hours!! Thank you so much! Your customer service is excellent and I appreciate how you always follow up with us! Overall Satisfaction: ‎10 out of 10

It’s very good to get help in time. Overall Satisfaction: ‎10 out of 10  

Charlie did a fantastic job for us. I am now more informed on how to use package teach values. Thank You Overall Satisfaction: ‎10 out of 10  

We have been working with BPM for 13 years. inside sales is an excellent team, we can get orders to update very soon, and easy to follow. The service team is the best I’ve ever met, the connect system is working well, every case has a case number, and very easy to follow. I hope… Read more “Good Sales and Service”

Overall Satisfaction: ‎9 out of 10

That’s good for a reply in time. (‎10 out of 10)

Nothing that I can think of. Charlie did an excellent job. His solution fixed the problem. Overall Satisfaction: ‎10 out of 10

Once again doing a knock out job! (‎10 out of 10)

NPS: ‎10 out of 10 Once again doing a knock out job!

Overall Satisfaction: ‎10 out of 10 Thanks for your prompt response and support.

Overall Satisfaction: ‎10 out of 10

I am newer to BPM but this process has worked well. The response time was quick and clear on what the next step was Overall Satisfaction: ‎9 out of 10  

Great service, great product/options with laser focus on how to help your customers succeed. Many thanks Ebony for a great service!

I like working with Charlie Walton. With the information he gave me, I was able to clean the TM-50 sealing machine and get us back running in short order. NPS: 10 out of 10

I have been programming parts for a long time and have every BPM system that was ever built. They are easy to use and the operation is very intuitive.

Great Job, well done! NPS: ‎10 out of 10

‎NPS: 10 out of 10 Consistent, excellent, repeatable, and reliable responses to inquiries! I wish all companies mirrored this type of response!

I appreciate your attentive service! Thank you very much! NPS: 10/10

Thank you for your quick response! You doing a great job! NPS: 10/10

Ebony Keep up the good work! Overall Satisfaction: ‎10 out of 10

Charlie did a wonderful job solving the pick problem. | NPS: 10 out of 10

Re: Problem with Cyber camera: It’s great to reply in time | Overall Satisfaction: ‎10 out of 10

Technical Support: ‎10 out of 10 | Customer Service: ‎10 out of 10 | Overall Satisfaction: ‎10 out of 10

It’s a great quote on time. thanks. NPS: 10 out of 10

Charlie Walton does an excellent job for us. I can’t think of anything more to make our next experience better. (NPS: 10 out of 10)

Very responsive & quick support. Overall Satisfaction: 9 out of 10  

Monet! You keep doing a great job! (NPS Score: 10 out of 10)

NPS: ‎10 out of 10

Great Job!!! Monet! Overall Satisfaction: ‎10 out of 10

Great job! Thank You for your quick response. NPS: 10 out of 10

They are great! At the top in customer services. Overall Satisfaction: 10 out of 10

Thanks, excellent service. NPS: 10 out of 10

Continue to be responsive to customer/IC manufacturer’s requests for support. NPS: 10 out of 10

Hayley, good to hear from you! Great Job. NPS: 10 out of 10

NPS: 10 out of 10

You Guys ROCK! NPS: 10 out of 10

Once again! Great job! NPS: 10 out of 10

Thank you for the quick response time. (NPS: 10 out of 10)

Loved that I got a follow-up email real quick. (NPS: 10 out of 10)

NPS: 10 out of 10

Monet– excellent service. (NPS: ‎10 out of 10)

For me, you guys are right there at the top of customer service as compared to the various companies I have to deal with on a regular basis. Keep it up, it is appreciated by your customers! (NPS: 10 out of 10)

I appreciate the attention and service you share with me. You help me to have the tooling on hand in time and meet my customer requirements. Thanks. 1) Sales Process: 9 out of 10. 2) Customer Service: ‎10 out of 10. 3) Overall Satisfaction:  ‎9 out of 10.

Support on the night shift… by morning, we have KS Lau to support us. (NPS: ‎10 out of 10)

Mr. Charlie is the best engineer from BPM. (NPS: 10 out of 10)

NPS: 10 out of 10

BPM Microsystems goes above and beyond to help their partners. It’s an invaluable trait. (NPS: 10 out of 10)

1) Sales Process: ‎10 out of 10 2) Customer Service: ‎10 out of 10 3) Overall Satisfaction: ‎10 out of 10

Thank you once again. Hayley, you’re on top of your game. (NPS: 10 out of 10)

NPS: 10 out of 10

NPS: ‎10 out of 10

Great job Jennifer as usual! Keep up the outstanding job that you do. (NPS: ‎10 out of 10)

Great job Ebony! You are truly an asset to the company! (NPS: 10 out of 10)

We and our customer thank your sales and production teams for building and shipping our order as quickly as we had requested. it made us and our customer very happy! (NPS: 10 out of 10)

Ebony, Great Job as always! NPS: 10 out of 10

Everything is great, quick response on the quotation – Thank you (NPS: 10 out of 10)

Cory, Great job response time was within minutes and also helped sales. Go tech Team! (NPS: 10 out of 10)

Keep doing what you are doing!! (NPS: 10 out of 10)

Robert went above and beyond regarding the issue I was having programming a device. It is difficult to find someone like Robert that takes the time to provide clear, concise, detail in a timely manner. A++ customer service. Thank you so much. (NPS: 10 out of 10)

Great service, fast response !!!! 1) Sales Process ‎10 out of 10 2) Customer Service ‎10 out of 10 3) Overall Satisfaction ‎10 out of 10  

Keep up the good work (10 out of 10 NPS)

I thought that this visit was great. I have no improvements. Charlie was very knowledgeable and helpful. NPS Survey: 1. Technical Support ‎10 out of 10 2. Customer Service ‎10 out of 10 3. Overall Satisfaction ‎10 out of 10

The response to the request that I received was quick! Excellent attention to the customer. (NPS Survey: 10 out of 10)

I see the new procedure for getting a quotation so quickly. Thanks (NPS Survey: 10 out of 10)

Keep the quick response for the DSR. Thank you. (10 out of 10 NPS)

We had pick-and-place issues, and BPM Techs were able to assist us towards a remedy in a very timely manner. Thanks! (10 out of 10 NPS Score)

You are really efficient, i congratulation you (9.7 out of 10 on NPS Survey)

NPS: ‎10 out of 10

Instant email acknowledgement is very efficient after loading orders. As customer, we know that our order is being processed and updated. If lead time can be shortened, it will be much better.

I´m glad to work with BPM because you are in contact with our needs and always works to help us when is necessary. Thanks Overall Satisfaction: ‎10 out of 10

You’re doing a great job. I love it. (10 out of 10)

1) Technical Support: ‎10 out of 10 2) Customer Service: ‎10 out of 10 3) Overall Satisfaction: ‎10 out of 10

Don’t change anything (keep it) as it is.

(10 out of 10 NPS)

“I have always been satisfied with BPM’s responses & requests for quotes are handled in a timely manner, Thank you” (9 out of 10 NPS)

“Keep up the good work Hayley, haven’t heard from you in a while.” “Everybody benefits from it! Jennifer has been a key player from day one.” “Once again nice turnaround. Thank You once again, Kathy!” (10 out of 10 NPS)

BPM Microsystems Automated Programmer features utmost programming quality with high yield, excellent system uptime and performance, on-time delivery, and high-efficiency equipment for production. Celestica is running production in tape to tape. With BPM Automated Programmer, the integration of taping solution allows the devices to be programmed from tape to tape output with fast cycle time.… Read more “Utmost Programming Quality”

In December of 2012, Smart Modular Technologies decided to establish a semiconductor device programming services center (PSC) business unit. After some careful supplier evaluation, Smart chose BPM Microsystems state of the art 8th Generation Programmers as our dedicated solution for device programming. BPM Microsystems demonstrated itself as the leading programming equipment manufacturer by providing solutions… Read more “Looking forward to further success”

We’ve seen a dramatic increase in productivity because of all the different options that come with 4900 in terms of speed and capacity compared with our previous machine. For example, we had been reduced the operator interaction related to the machine, fast programming jobs development and a fast and robust technical support. After purchasing 4900,… Read more “A Dramatic Increase in Productivity”

BPM has been providing excellent support for many years for our company. I have been happy with their valuable services, helping me to solve many issues related to programming equipment, making it possible to maintain the tight deadlines to get programming algorithms, sockets, and fix technical issues, and answer any questions regarding quotations required by… Read more “Excellent support”