What people like you say about BPM
Really Impressive Follow-up

Thank you for your time, is really impressive the way you follow the project, the rapid response, and the attention, thanks for all your… Read more “Really Impressive Follow-up”
Great Sales Team

The sales team was great. They helped alleviate a problem where the Program Development team wasn’t going to quote on the development of a new programming algorithm for our very old flash… Read more “Great Sales Team”
Thanks for Hard Work
Thank You! very much for all your hard work. 10 out of… Read more “Thanks for Hard Work”
Excellent!!!

Excellent!!! Usually, you reply on the same day. 10 out of… Read more “Excellent!!!”
Had an Issue… However

Had an issue with getting a payment resolved regarding an RMA. However, Ebony and Jerome stepped up to the plate, helped me resolve the issue, made things right, and took immediate ownership of the problem. They put in place plans to avoid any such problems from happening in the future. These two employees are outstanding… Read more “Had an Issue… However”
Well Done

Well done. It’s always in time to meet what I want. Thanks. 10 out of… Read more “Well Done”
Wrap This Up
Thank You! so much for the quote. So we can wrap this up. 10 out of… Read more “Wrap This Up”
Within 48 Hours
Received quote with all info required within 48 hours. 9 out of… Read more “Within 48 Hours”
Right on the ball!
Right on the ball! Great job (10 out of… Read more “Right on the ball!”
Urgent Need

Great! very timely response due to the machine being in urgent need of the part. 10 out of… Read more “Urgent Need”
Problem Case
This one I was worried about. (being obsolete). I know you had to work on this. Thank… Read more “Problem Case”
Accomplished the Objective

The reply was made in a very short time and accomplished the objective (10 out of… Read more “Accomplished the Objective”
Need Improvement
It was fine, everyone did their job. Though I am increasingly annoyed that quotes frequently are received without costs associated with the Modules Solutions; resulting in having to bounce them back to your team for that information when I believe it should have been provided in the first place. This back and forth creates unnecessary… Read more “Need Improvement”
Always a Fast Response
Great, thanks, always a fast response. 10 out of… Read more “Always a Fast Response”
Phone Friendly
Friendly on the phone, quick response (10 out of… Read more “Phone Friendly”
Totally Satisfied
I am totally satisfied so far, your attention is impeccable and very attentive. This is new to me but thanks to your attention I have no… Read more “Totally Satisfied”
Ebony Was Awesome
Ebony was awesome in her ability to manage my needs. I have equipment built by BPM in 1996 still running and being able to find replacement parts were… Read more “Ebony Was Awesome”
Attentive Service

In my experience the support and attentive service is… Read more “Attentive Service”
Quick, Professional and Efficient

Your team is quick, professional, and efficient. Thank… Read more “Quick, Professional and Efficient”
Pleased with Response, Customer Service
I’m very pleased with the response time. And the customer service that you… Read more “Pleased with Response, Customer Service”
Proactive
BPM team proactively contacted us to review our current process. After some discussion, they presented several opportunities we might choose to enhance or process by standardizing between machines and installing one option. Also helping to identify where we can use assets from an older model programmer on our latest one. Taking the time with so… Read more “Proactive”
Thank you for the time, expertise, professionalism

BPM Micro worked through my extensive list of legacy components and was able to provide a current manual programming solution. I am excited to see the performance of the 1710 manual programmer vs. our discontinued model. Thank you for the time, expertise,… Read more “Thank you for the time, expertise, professionalism”
Short Time to Reply

Each time when I need a quote your reply is in a short time. The following for my request is good and usually material is received before the expected date.… Read more “Short Time to Reply”
Fast Quote

Very fast response on the quote. The customer and I really appreciate BPM Microsystems’ quick… Read more “Fast Quote”
What I Needed
The reply was very fast, and what I needed. 10 out of… Read more “What I Needed”
Speedy Response
I greatly appreciate the speedy response! 10 out of… Read more “Speedy Response”
Quick Quotes

Each time when I need a quote your reply is in a short time. The following for my request is good and usually material is received before the expected date.… Read more “Quick Quotes”
Have A Great Day
Great response time! Thank You And Have A Great Day! 10 out of… Read more “Have A Great Day”
Timing was perfect

The timing was perfect ( quick response). 10 out of… Read more “Timing was perfect”
Speedy, Speedy, Speedy
Speedy, Speedy, Speedy got to love it!! 10 out of… Read more “Speedy, Speedy, Speedy”
Quote within an Hour

I got a quote within an hour after the request… Great job, good timing! 10 out of… Read more “Quote within an Hour”
Perfect Support
Perfect device and perfect hardware and software support. 10 out of… Read more “Perfect Support”
Quotes are fast

BPM quotes are faster than we can imagine. 10 out of… Read more “Quotes are fast”
Response was Very Fast

The response was very fast and the required information was given. 10 out of… Read more “Response was Very Fast”
Quick response and great feedback
Fast reply and direct to the point!
Most Understanding
Ebony Wakefield has been most understanding given our bizarre way of placing an order 🙂 Technical support has been 110% as… Read more “Most Understanding”
Great Response Time
Great response time! Keep up the good work! Thank… Read more “Great Response Time”
Most Helpful
Ebony was very helpful in resolving my issue and my quote was received in a timely manner. 10 out of… Read more “Most Helpful”
Great response time
Great Job! Great response time (10 out of… Read more “Great response time”
Thanks
Thank You! once again. Technical Support: 10 (0 min / 10 max) Customer Service: 10 (0 min / 10… Read more “Thanks”
10 out of 10

Technical Support: 10 (0 min / 10 max) Customer Service: 10 (0 min / 10… Read more “10 out of 10”
Quick Quote
The requested quote was sent in a very timely manner. (really quick) Thank you, BPM. 10 out of… Read more “Quick Quote”
Very Pleased How Quick

I am very pleased with how quickly you were able to reply to us with a quote. I have forwarded the quote with a brochure to our wider team for consideration. Thank you for your excellent service. 10 out of… Read more “Very Pleased How Quick”
Major Improvement
Over the years, I’ve seen a major improvement in the whole spectrum of your company! Thank You! 9 out of… Read more “Major Improvement”
Very Big Praise

Very big praise to you. Super fast response. Very friendly inquiry if I need support. And the price has remained the same. Absolutely top service. Overall Satisfaction:… Read more “Very Big Praise”
Quick Response

Thanks for your quick response. Overall Satisfaction: 10 out of… Read more “Quick Response”
Great Job
Great Job, fast response time. Overall Satisfaction: 10 out of… Read more “Great Job”
Keep Up the Great Work
Great job! keep up the great work! Overall Satisfaction: 10 out of… Read more “Keep Up the Great Work”
Really Nice and Helpful
Pierce was really nice and helpful with all the requirements for the setup. He always replied to all my emails on time and sent all the documents correctly filled. Overall Satisfaction: 9 out of… Read more “Really Nice and Helpful”
Strong Knowledge

Terence is very strong in his knowledge, I am pleased to have him when I need support. Regarding BPM, I think it is a very good service provider. Overall Satisfaction: 10 out of… Read more “Strong Knowledge”
Response Times Very Efficient

It was great, the response times were very efficient. Overall Satisfaction: 9 out of… Read more “Response Times Very Efficient”
Great News
This was great news for us (Quote on a legacy Daughter Card). We deal with a lot with older modules. Overall Satisfaction: 10 out of… Read more “Great News”
Don’t Know How It Could Be Better
I really don’t know how it could be better. I’m very content with BPM all around. Overall Satisfaction: 10 out of… Read more “Don’t Know How It Could Be Better”
Great Response Time
As always great response time. Much needed information. Overall Satisfaction: 10 out of… Read more “Great Response Time”
Happy with Customer Service
I was happy with customer service on the subject described in this case. My questions were answered promptly. I have no complaints. Overall Satisfaction: 9 out of… Read more “Happy with Customer Service”
Very Satisfied with Support

I am very satisfied with the support provided by Terrence. Overall Satisfaction: 10 out of… Read more “Very Satisfied with Support”
Love BPM

I love BPM for our business. I compare the support and service and no other has the same excellent service. Thanks, BPM. Overall Satisfaction: 10 out of… Read more “Love BPM”
Meet and Exceed!
You meet and exceed this customer’s satisfaction! Overall Satisfaction: 10 out of… Read more “Meet and Exceed!”
Service is Good

Overall BPM service is good. Overall Satisfaction: 10 out of… Read more “Service is Good”
Quick Response
You did a great job. I received a quick response as expected. Overall Satisfaction: 10 out of… Read more “Quick Response”
Another Great Job
Cassie good to see your name. Another great job from you. Overall Satisfaction: 10 out of… Read more “Another Great Job”
Great Support
Good experience, great support. Thank you! Overall Satisfaction: 10 out of… Read more “Great Support”
Response was Quick

Your response was quick and exactly what I wanted, even if the part is a little pricey. Great customer service. Overall Satisfaction: 9 out of… Read more “Response was Quick”
Quote for a Socket Went Very Well

Getting a quote for a socket went very well. One thing I would like to see is a compare sockets. We are programming 2 ICs and there is a list of 3+ sockets that would work for both. How do I find out what the differences are? Overall Satisfaction: 10 out of… Read more “Quote for a Socket Went Very Well”
Outstanding Response Time
Outstanding response time! Great Job. Overall Satisfaction: 10 out of… Read more “Outstanding Response Time”
Charlie is the Man!

Charlie is the man! Always a reliable contact when something strange is happening to the machines. Thanks! Overall Satisfaction: 10 out of… Read more “Charlie is the Man!”
Can’t Improve on Excellence
Overall Satisfaction: 10 out of 10. Can’t improve on… Read more “Can’t Improve on Excellence”
Very Quick Response
Another Great Job! Very quick response time. Overall Satisfaction: 10 out of 10… Read more “Very Quick Response”
Thanks Cassie
Great Job! Cassie Thank You Once Again… Overall Satisfaction: 10 out of… Read more “Thanks Cassie”
Response was Very Fast

No issues, the response was very fast. Overall Satisfaction: 10 out of… Read more “Response was Very Fast”
Another Great Job
Another great job! Done by Inside Sales. Overall Satisfaction: 10 out of… Read more “Another Great Job”
Proven Yourselves
You have proven yourselves all year!! So, in my opinion, you have made your number one priority. Overall Satisfaction: 10 out of… Read more “Proven Yourselves”
Quick Answers

BPM has always supplied answers quickly & with good feedback on what can be expected, Thank you! Overall Satisfaction: 9 out of… Read more “Quick Answers”
Appreciate the Quick and Detailed Response
We really appreciate the quick and detailed response on solving the problem. Continue doing that. Thank you. Overall Satisfaction: 10 out of… Read more “Appreciate the Quick and Detailed Response”
With BPM for 8 years

We have been with BPM for 8 years, and every major issue we encountered get fixed properly, keep doing a great… Read more “With BPM for 8 years”
Always Great
Always great – repeatable and expected results from your team! A benchmark for other companies to follow in sales/customer care. Overall Satisfaction: 10 out of… Read more “Always Great”
Quotation for Device Support
The quotation for device support is slow, the customer always urges it for making their budget. Overall Satisfaction: 10 out of 10… Read more “Quotation for Device Support”
Happy to Get Your Help

I‘m happy to get your help in time. Thanks a lot. Overall Satisfaction: 10 out of… Read more “Happy to Get Your Help”
Excellent Inside Sales Attention

Thanks inside sales team, excellent service. (10 out of… Read more “Excellent Inside Sales Attention”
Keep Up the Good Work III
Great job Terence keep up the good work! Overall Satisfaction: 10 out of… Read more “Keep Up the Good Work III”
Really Great
Shelby is really great sales, friendly, and provided all information timely. Overall Satisfaction: 10 out of… Read more “Really Great”
Very Knowledgeable Support

Very knowledgeable support required to fix my problem. I was stymied trying the online offered solutions but Charlie had me up and running the same day despite a tricky path to take using some of your legacy hardware and software. I plan on updating to the latest and greatest BP Microsystems solutions when an opportunity… Read more “Very Knowledgeable Support”
Keep up the Good Work II
Cassie great job! Keep up the good work. Overall Satisfaction: 10 out of… Read more “Keep up the Good Work II”
Thanks a lot Tech Team and Inside Sales Team

I‘m happy to get feedback and help in time. Thanks a lot, Tech team and Inside Sales… Read more “Thanks a lot Tech Team and Inside Sales Team”
Thank You
Thank you, everything is fine. Overall Satisfaction: 9 out of… Read more “Thank You”
Wait Time Very Short
Overall there is nothing that needs to change. The wait time when I called was very short and the email response times were very reasonable. Overall Satisfaction: 10 out of 10… Read more “Wait Time Very Short”
Congratulations
Thanks for your prompt response and support. Congratulations. Overall Satisfaction: 10 out of… Read more “Congratulations”
Awesome Company
Thanks for being the awesome company you are! Overall Satisfaction: 10 out of… Read more “Awesome Company”
Customer Service is Excellent

I requested an expedited quote today and Shelby had if for me within a few hours!! Thank you so much! Your customer service is excellent and I appreciate how you always follow up with us! Overall Satisfaction: 10 out of… Read more “Customer Service is Excellent”
Help In Time

It’s very good to get help in time. Overall Satisfaction: 10 out of 10… Read more “Help In Time”
Now More Informed
Charlie did a fantastic job for us. I am now more informed on how to use package teach values. Thank You Overall Satisfaction: 10 out of 10… Read more “Now More Informed”
Good Sales and Service
We have been working with BPM for 13 years. inside sales is an excellent team, we can get orders to update very soon, and easy to follow. The service team is the best I’ve ever met, the connect system is working well, every case has a case number, and very easy to follow. I hope… Read more “Good Sales and Service”
Solution Fixed the Problem
Nothing that I can think of. Charlie did an excellent job. His solution fixed the problem. Overall Satisfaction: 10 out of… Read more “Solution Fixed the Problem”
Knock Out Job!
NPS: 10 out of 10 Once again doing a knock out… Read more “Knock Out Job!”
Prompt Response and Support
Overall Satisfaction: 10 out of 10 Thanks for your prompt response and… Read more “Prompt Response and Support”
Response Time was Quick

I am newer to BPM but this process has worked well. The response time was quick and clear on what the next step was Overall Satisfaction: 9 out of 10… Read more “Response Time was Quick”
Living up to expectations!

Great service, great product/options with laser focus on how to help your customers succeed. Many thanks Ebony for a great… Read more “Living up to expectations!”
Like working with Charlie
I like working with Charlie Walton. With the information he gave me, I was able to clean the TM-50 sealing machine and get us back running in short order. NPS: 10 out of… Read more “Like working with Charlie”
BPM is Easy to Use

I have been programming parts for a long time and have every BPM system that was ever built. They are easy to use and the operation is very… Read more “BPM is Easy to Use”
Consistent, Excellent, Repeatable and Reliable
NPS: 10 out of 10 Consistent, excellent, repeatable, and reliable responses to inquiries! I wish all companies mirrored this type of… Read more “Consistent, Excellent, Repeatable and Reliable”
Attentive service
I appreciate your attentive service! Thank you very much! NPS:… Read more “Attentive service”
Thank you for quick response!
Thank you for your quick response! You doing a great job! NPS:… Read more “Thank you for quick response!”
Keep up the good work!
Ebony Keep up the good work! Overall Satisfaction: 10 out of… Read more “Keep up the good work!”
Wonderful Job Solving Problem
Charlie did a wonderful job solving the pick problem. | NPS: 10 out of… Read more “Wonderful Job Solving Problem”
It’s Great

Re: Problem with Cyber camera: It’s great to reply in time | Overall Satisfaction: 10 out of… Read more “It’s Great”
Great Job! IV
Technical Support: 10 out of 10 | Customer Service: 10 out of 10 | Overall Satisfaction: 10 out of… Read more “Great Job! IV”
Excellent Job for Us
Charlie Walton does an excellent job for us. I can’t think of anything more to make our next experience better. (NPS: 10 out of… Read more “Excellent Job for Us”
Very responsive

Very responsive & quick support. Overall Satisfaction: 9 out of 10… Read more “Very responsive”
Keep doing a great job!
Monet! You keep doing a great job! (NPS Score: 10 out of… Read more “Keep doing a great job!”
Great Job V
Great Job!!! Monet! Overall Satisfaction: 10 out of… Read more “Great Job V”
Thank You for Your Quick Response
Great job! Thank You for your quick response. NPS: 10 out of… Read more “Thank You for Your Quick Response”
They are Great
They are great! At the top in customer services. Overall Satisfaction: 10 out of… Read more “They are Great”
Excellent Service II
Thanks, excellent service. NPS: 10 out of… Read more “Excellent Service II”
Continue to be Responsive
Continue to be responsive to customer/IC manufacturer’s requests for support. NPS: 10 out of… Read more “Continue to be Responsive”
Great Job III
Hayley, good to hear from you! Great Job. NPS: 10 out of… Read more “Great Job III”
Quick Response Time

Thank you for the quick response time. (NPS: 10 out of… Read more “Quick Response Time”
Fast Follow-Up
Loved that I got a follow-up email real quick. (NPS: 10 out of… Read more “Fast Follow-Up”
Excellent Service

Monet– excellent service. (NPS: 10 out of… Read more “Excellent Service”
Top of Customer Service
For me, you guys are right there at the top of customer service as compared to the various companies I have to deal with on a regular basis. Keep it up, it is appreciated by your customers! (NPS: 10 out of… Read more “Top of Customer Service”
Attention and Service

I appreciate the attention and service you share with me. You help me to have the tooling on hand in time and meet my customer requirements. Thanks. 1) Sales Process: 9 out of 10. 2) Customer Service: 10 out of 10. 3) Overall Satisfaction: 9 out of… Read more “Attention and Service”
Appreciation
Support on the night shift… by morning, we have KS Lau to support us. (NPS: 10 out of… Read more “Appreciation”
Mr. Charlie is the Best…

Mr. Charlie is the best engineer from BPM. (NPS: 10 out of… Read more “Mr. Charlie is the Best…”
Above and Beyond 2
BPM Microsystems goes above and beyond to help their partners. It’s an invaluable trait. (NPS: 10 out of… Read more “Above and Beyond 2”
5 Stars
1) Sales Process: 10 out of 10 2) Customer Service: 10 out of 10 3) Overall Satisfaction: 10 out of… Read more “5 Stars”
Thank you once again
Thank you once again. Hayley, you’re on top of your game. (NPS: 10 out of… Read more “Thank you once again”
Keep Up the Outstanding Job
Great job Jennifer as usual! Keep up the outstanding job that you do. (NPS: 10 out of… Read more “Keep Up the Outstanding Job”
Great Job
Great job Ebony! You are truly an asset to the company! (NPS: 10 out of… Read more “Great Job”
Customer Very Happy
We and our customer thank your sales and production teams for building and shipping our order as quickly as we had requested. it made us and our customer very happy! (NPS: 10 out of… Read more “Customer Very Happy”
Great Job as Always!
Ebony, Great Job as always! NPS: 10 out of… Read more “Great Job as Always!”
Quick Response on the Quote
Everything is great, quick response on the quotation – Thank you (NPS: 10 out of… Read more “Quick Response on the Quote”
Great Response Time
Cory, Great job response time was within minutes and also helped sales. Go tech Team! (NPS: 10 out of… Read more “Great Response Time”
Above and Beyond
Robert went above and beyond regarding the issue I was having programming a device. It is difficult to find someone like Robert that takes the time to provide clear, concise, detail in a timely manner. A++ customer service. Thank you so much. (NPS: 10 out of… Read more “Above and Beyond”
Fast Response II
Great service, fast response !!!! 1) Sales Process 10 out of 10 2) Customer Service 10 out of 10 3) Overall Satisfaction 10 out of 10… Read more “Fast Response II”
Visit was Great

I thought that this visit was great. I have no improvements. Charlie was very knowledgeable and helpful. NPS Survey: 1. Technical Support 10 out of 10 2. Customer Service 10 out of 10 3. Overall Satisfaction 10 out of… Read more “Visit was Great”
Fast Response

The response to the request that I received was quick! Excellent attention to the customer. (NPS Survey: 10 out of… Read more “Fast Response”
New Quote Procedure

I see the new procedure for getting a quotation so quickly. Thanks (NPS Survey: 10 out of… Read more “New Quote Procedure”
Quick Response
Keep the quick response for the DSR. Thank you. (10 out of 10… Read more “Quick Response”
Remedy in a Very Timely Manner
We had pick-and-place issues, and BPM Techs were able to assist us towards a remedy in a very timely manner. Thanks! (10 out of 10 NPS… Read more “Remedy in a Very Timely Manner”
Really Efficient

You are really efficient, i congratulation you (9.7 out of 10 on NPS… Read more “Really Efficient”
Very Efficient
Instant email acknowledgement is very efficient after loading orders. As customer, we know that our order is being processed and updated. If lead time can be shortened, it will be much… Read more “Very Efficient”
Glad to Work with BPM
I´m glad to work with BPM because you are in contact with our needs and always works to help us when is necessary. Thanks Overall Satisfaction: 10 out of… Read more “Glad to Work with BPM”
10/10 Customer Service Survey
1) Technical Support: 10 out of 10 2) Customer Service: 10 out of 10 3) Overall Satisfaction: 10 out of… Read more “10/10 Customer Service Survey”
Don’t change anything
Don’t change anything (keep it) as it… Read more “Don’t change anything”
Always Been Satisfied

“I have always been satisfied with BPM’s responses & requests for quotes are handled in a timely manner, Thank you” (9 out of 10… Read more “Always Been Satisfied”
Keep up the good work
“Keep up the good work Hayley, haven’t heard from you in a while.” “Everybody benefits from it! Jennifer has been a key player from day one.” “Once again nice turnaround. Thank You once again, Kathy!” (10 out of 10… Read more “Keep up the good work”
Utmost Programming Quality
BPM Microsystems Automated Programmer features utmost programming quality with high yield, excellent system uptime and performance, on-time delivery, and high-efficiency equipment for production. Celestica is running production in tape to tape. With BPM Automated Programmer, the integration of taping solution allows the devices to be programmed from tape to tape output with fast cycle time.… Read more “Utmost Programming Quality”
Looking forward to further success

In December of 2012, Smart Modular Technologies decided to establish a semiconductor device programming services center (PSC) business unit. After some careful supplier evaluation, Smart chose BPM Microsystems state of the art 8th Generation Programmers as our dedicated solution for device programming. BPM Microsystems demonstrated itself as the leading programming equipment manufacturer by providing solutions… Read more “Looking forward to further success”
Bang Up Job

Many years and a couple of jobs ago you guys did a bang up job in a difficult situation for me. I’ve promoted your programmers ever since and for +20 years you’ve made me look like a genius. So it should be me thanking… Read more “Bang Up Job”
A Dramatic Increase in Productivity
We’ve seen a dramatic increase in productivity because of all the different options that come with 4900 in terms of speed and capacity compared with our previous machine. For example, we had been reduced the operator interaction related to the machine, fast programming jobs development and a fast and robust technical support. After purchasing 4900,… Read more “A Dramatic Increase in Productivity”
Best IC Tools

BPM does have the best IC programming tools in the industry. Always admired their approach to developing excellent tools (from… Read more “Best IC Tools”
Excellent support

BPM has been providing excellent support for many years for our company. I have been happy with their valuable services, helping me to solve many issues related to programming equipment, making it possible to maintain the tight deadlines to get programming algorithms, sockets, and fix technical issues, and answer any questions regarding quotations required by… Read more “Excellent support”
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