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BPM Microsystems Launches “Customer Care” Department with New Leadership

BPM Microsystems Launches “Customer Care” Department with New Leadership

BPM Microsystems Launches “Customer Care” Department with New Leadership

BPM Microsystems, the global leader in automated programming systems, announces the creation of the Customer Care Department, combining Sales Operations (Inside Sales), Technical Support, Field Services, and Customer Service. “The more we looked at the different departments, the more it made sense,” says Penny Santhanam, Director of Customer Care. “Customer Care connects our customers to what they need; this can be a simple socket solution or a customer issue.” 

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The Vision Statement for Customer Care is:

“We cannot promise that hardware won’t break, that software won’t fail, or that we will always be perfect. What we can promise is that if something goes wrong, we will listen, take action, and go the extra mile every day to amaze you.”

Penny Santhanam joined the leadership team at BPM Microsystems in 2017 as the Employee Relations and Development Director. As the Customer Care Director, she leads the team in developing synergy throughout the customer experience, including all quotations, order management and resolution of customer issues for any related Issue, technical support, field services or sales-related questions. 

 Penny Santhanam is a proven and successful leader with over 20 years of distinguished experience in Business Development, Corporate Talent Acquisition, and Employee Engagement, in addition to a broad range of experience across several industries, from Corporate Retail, Automotive Engineering and Healthcare. She is an innovative and operations-focused business leader with the ability to translate vision into actions that improve performance, profitability, growth, and employee engagement. Since taking leadership of Sales Operations earlier this year, BPM has experienced records in productivity and profitability, while growing the Net Promoter Score (NPS) above 95% (up from 62%) in just 5 months. NPS measures a customer’s overall brand perception and is an excellent predictor of growth.

Penny is the proud mom of three young men, two of whom currently attend Texas A&M University. Her eldest is a senior in Industrial Distribution Engineering and interned at BPM this summer in Device Support. 

BPM Microsystems Launches BPWin for Windows 10

BPM Microsystems Launches BPWin for Windows 10

Many of you have asked for Windows 10 support for BPWin– We’re pleased to announce that BPWin Windows 10 Compatible version went live Sept. 9, 2019, with the launch of version 7.0.0. BPWin is currently compatible with Windows XP, Windows 7 and Windows 10, 64-Bit operating system; users can now take advantage of the newest Windows operating system with greater speed, security, and access to the latest OS updates (Microsoft announced it will cease support for legacy OS– see full info from Microsoft here). Important: you’ll need a current Software Support Contract for all APS and 2XXX Manual Programmers. Contact Inside Sales for contract support.

Download Latest Software | Latest Release Notes

Please contact Inside Sales to determine if you need additional hardware for your Automated Programming System, including:

  • FPCAUTO06 host computer
  • Galil 4040 Motion Controller
  • CO2 Laser – Prolase 10 Dongle
  • Valid Software Support Contract
  • ScannerTech 3D Inspection – updated Host Controller Card

For Manual programmers we recommend the following minimum Host Computer specification:

  • Intel® Core™2 Duo processor, 2.0GHz and faster
  • USB 2.0 port
  • System RAM that is at least 2GB of available memory
  • 500 MB of available hard-disk space (SSD recommended)
  • 1366 × 768 or higher resolution monitor
  • Microsoft Mouse or compatible pointing device

You’ll also need a valid Software Support Contract to run version 7.0.0 (unless you have a legacy programmer with lifetime software).

BPM Microsystems Announces 15% Tariff Relief for BPM Products

BPM Microsystems Announces 15% Tariff Relief for BPM Products

To: All Our Valued Channel Partners in China
From: Global Sales Consultant, Don McMahan
Re: Immediate Tariff Relief Program

From my recent tour of our Asian markets, it became very clear that the US/China Trade War is affecting all of you (and BPM). While we cannot solve it ourselves we can help you with an immediate Tariff Relief Program of 15% off your regular distribution pricing for all opportunities in China, as well as any special pricing approvals we offer for all your affected purchases.

This program will be in place through March of 2020 to continue to assist all of you in competing in this tough market. Thank you for your continued support and efforts on behalf of BPM Microsystems.

Thank you for your continued support and efforts on behalf of BPM Microsystems.

Don F. McMahan
Global Sales Consultant
BPM Microsystems
15000 Northwest Freeway
Houston, Texas 77040

BPM Welcomes James Cawkell, Global Sales Director at The Adaptsys Group

BPM Welcomes James Cawkell, Global Sales Director at The Adaptsys Group

James Cawkell, Global Sales Director with the Adaptsys Group in the UK stopped by the BPM Microsystem’s offices today on his way to the SemiCon West Trade Show. James has worked with BPM for over 15 years. He spent the morning golfing with some folks from BPM in a classic July 4th battle of the UK vs. the US (3 against 1 best ball– almost fair). In the afternoon, James spent time with several departments to discuss opportunities in Europe. James will be at SemiCon West on July 9 thru 11, 2019 at the Moscone Center in San Francisco. If you’re at the show, be sure to stop by booth 5472.

Pictured above: James Cawkell, Global Sales Director at The Adaptsys Group and Armando Garcia, former International Account Manager with BPM

BPM Microsystems Announces Top Channel Partner Awards

BPM Microsystems Announces Top Channel Partner Awards

Global Partners Set Sales Records in their Territories

James Cawkell, Global Sales Director for the Adaptsys Group receives the Global Sales Award from James Holava, Former Global Account Director for BPM Microsystems at the recent SMT Connect Trade Show in Nuremberg, Germany

BPM Microsystems, the global leader in automated programming systems recognizes the 2018 contributions of three of their Channel Partners, with Adaptsys Group receiving the Top Global Partner Award. “Adaptsys has a long history with BPM and epitomizes what we look for in a channel partner,” says Don McMahan, former Global Sales Consultant. “I have spent most of my professional career growing sales through channels, and it’s rare to see an outside organization with the entrepreneurial spirit mixed with a great ground-game like the guys at Adaptsys,” says McMahan. The Adaptsys Group is headquartered in the UK, with sales and support personnel covering most of Europe.

The Adaptsys Group has partnered with BPM for over 15 years. James Cawkell, Global Sales Director at The Adaptsys Group, comments on their partnership with BPM: “Whether it’s working Electronica (a huge trade show in Munich) with BPM, consulting together on a new project, or installing the latest Automated Programming System, it’s always enjoyable to work with folks who work as hard (and smart) as we do!”

“We not only wish to celebrate Adaptsys as number one last year globally,” says McMahan, “but two other partners in strategic regions for BPM as well and I personally want to congratulate Interlatin for Latin America and iNETest in Asia. As the details below highlight, we are delighted and honored to have such great partners around the globe. Thank you all.”

Best in Regional Sales for 2018 in Latin America/South America is Interlatin. Although only working together for a little over 2 years, Interlatin has distinguished itself in several ways. They were founded in 1999 and today have almost 500 employees, including sales, field engineers and service delivery in major manufacturing cities in Mexico: Guadalajara, Reynosa, Matamoros, Monterrey, Queretaro, Chihuahua, Ciudad del Juarez, Tijuana, etc. The local support presence means parts, service, and support are available 24/7/365. Having that level of support has made the difference in at least one recent deal, where the facility in Mexico went with a “different” supplier than their European parent company.

“This organization embodies the BPM reputation for service, and they work hard to please our customers as if it was their own brand,” says Armando Garcia, former Sales Director-Americas for BPM. “We are very fortunate and pleased to have Interlatin as a member of our team!”

Weiming Chin, BPM Sales Manager, and Dragon Zhang, BPM former Regional Sales Manager, present the award certificate to Boey GP, iNETest General Manager, and Jessen Hoe, iNETest Sales Director.

Earning the honor of Best in Regional Sales for 2018 in Asia is iNETest, located in Penang, Malaysia. According to BPM Regional Manager for Asia, Dragon Zhang, “BPM has partnered with iNETest for over 12 years mainly because of their single-minded focus on the customer. It’s their belief that their growth as a company is entirely based on a high level of customer satisfaction. iNETest has the fastest response times in the region, with dedicated personnel that handles customer service, repairs, and technical inquiries.”

Zhang adds that “I love working with the team at iNETest; these guys share our goals and are relentless in making sure their customers get the best solution, with the best service, for the best value. Together, we have grown for more than a decade, along with our customers.”

About BPM

BPM has delivered more fine-pitch automated programming systems than all our competitors combined. BPM sets the standard in the industry. Their latest advance is the innovative 9th Generation series of programmers. These are the fastest universal programmers supporting MCUs, FPGA, eMMC, NAND, NOR, Serial Flash memory devices and more. These programmers apply Vector Engine® BitBlast, which offers record-breaking programming speeds for managed NAND devices. BPM is ISO 9001:2015 and CE Certified.

About WhisperTeach™

BPM was awarded the 2019 New Product Introduction (NPI) Award in the category of Production Software for its WhisperTeach+ solution, only available on BPWin™ software. The award was presented to BPM at the 2019 IPC APEX Show. This marks two years running to win the NPI; WhisperTeach™ won last year for automating the z-height teach. WhisperTeach+ takes it to another level by automating not just the critical z-height, but all the socket locations as well.

The Adaptsys Group www.adaptsys.com.

Interlatin https://interlatin.com.mx/

iNETest https://www.ellipsizdss.com/our_products/ems/chip-programmer/bpm-microsystem/automated-programmers


See original Press Release

BPM Microsystems Launches ‘Channel First™’– a Global Channel Strategy

BPM Microsystems Launches ‘Channel First™’– a Global Channel Strategy

Announces New Channel First™ Web Portal, Available Now

BPM Microsystems, the global leader in automated programming systems, announces Channel First™, a channel-focused initiative aimed at strengthening relationships and support for Distributors and Representatives worldwide, with the goal of providing the best local sales and support in the programming industry. “BPM has delivered solutions through channel partners for over 20 years and is now embarking on a refreshed Global Channel Strategy to both deepen and expand our channel presence in 2019 and beyond,” says Don McMahan, Global Sales Consultant. “I have spent most of my professional career growing sales through channels, and am excited to be able to apply more than two decades of channel expertise to the BPM global partner network,” says McMahan.

The organization in its entirety will become more channel focused, with the Inside Sales department becoming aligned with the Regional Sales Managers, the marketing team creating and delivering new content and training resources, and the Regional Sales Managers committing more time in the field with their partners. McMahan adds that “The whole organization is engaged, from our CEO,  the sales organization through engineering and production, to ensuring the success of its partners globally.”

The Channel First Web Portal

The Channel First Web Portal gives Channel Partners exclusive access to resources to help them be even more successful. Prior to building the new Portal, BPM surveyed their top Distributors and Reps to find out what kind of tools and resources they wanted. With that valuable feedback, a virtual library of sales collateral, videos, and presentations are now just a few clicks away. “This is a work in progress,” says Scott Bronstad, Marketing Communications Manager with BPM. “We’ve got a good portion of the content up, and will be adding more training materials and videos as material becomes available,” says Bronstad. Based on partner feedback, BPM has added Real-Time Pricing, which is readily available as an Excel download, as well as side-by-side comparisons of BPM products with competitive vendors.

What Our Partners Have to Say

James Cawkell, Global Sales Director at The Adaptsys Group (www.adaptsys.com) has this to add, “For over 15-years Adaptsys has partnered with BPM Microsystems, providing the world’s most innovative programming solutions, coupled with Adaptsys’ focused customer support. Our businesses have changed in many ways over the years as customers demand more from the products and support.  BPWin API is a prime example, where through Adaptsys’ local support, we work closely with customers to fully integrate their programming solution into the ERP / SAP system.  We look forward to the next 15-years and new opportunities with BPM Microsystems.”

WhisperTeach+

BPM received the 2019 New Product Introduction (NPI) Award in the category of Production Software for its WhisperTeach+ solution (only available on BPWin™ Software) at the 2019 IPC APEX Show. This marks two years running to win the NPI; WhisperTeach™ won last year for automating the z-height teach. WhisperTeach+ takes it to another level by automating not just the critical z-height, but all the socket locations as well, cutting set up times dramatically.

About BPM

BPM has delivered more fine-pitch automated programming systems than all our competitors combined. BPM sets the standard in the industry. Their latest advance is the innovative 9th Generation series of programmers, which are the fastest universal programmers, supporting MCUs, FPGA, eMMC, NAND, NOR, Serial Flash memory devices and more.

BPM is ISO 9001:2015 and CE Certified.