What people like you say about BPM

The sales team was great. They helped alleviate a problem where the Program Development team wasn’t going to quote on the development of a new programming algorithm for our very old flash programmer.

Very good – I will be placing a PO (10 out of 10)

Thank You! very much for all your hard work. 10 out of 10

Excellent!!! Usually, you reply on the same day. 10 out of 10

Had an issue with getting a payment resolved regarding an RMA. However, Ebony and Jerome stepped up to the plate, helped me resolve the issue, made things right, and took immediate ownership of the problem. They put in place plans to avoid any such problems from happening in the future. These two employees are outstanding… Read more “Had an Issue… However”

Quick response to quote request. 10 out of 10

Well done. It’s always in time to meet what I want. Thanks. 10 out of 10

NPS: 10 out of 10

Thank You! so much for the quote. So we can wrap this up. 10 out of 10

Received quote with all info required within 48 hours. 9 out of 10

Right on the ball! Great job (10 out of 10)

9 out of 10

Excellent, very fast, and efficient.

Great! very timely response due to the machine being in urgent need of the part. 10 out of 10

This one I was worried about. (being obsolete). I know you had to work on this. Thank You!

I’m impressed with the turnaround time. 10 out of 10

Usually reply in less than one day. 10 out of 10

10 out of 10

The reply was made in a very short time and accomplished the objective (10 out of 10)

It was fine, everyone did their job. Though I am increasingly annoyed that quotes frequently are received without costs associated with the Modules Solutions; resulting in having to bounce them back to your team for that information when I believe it should have been provided in the first place. This back and forth creates unnecessary… Read more “Need Improvement”

Great, thanks, always a fast response. 10 out of 10

Friendly on the phone, quick response (10 out of 10)

Great. The timing was right. 10 out of 10

(10 out of 10)

I am totally satisfied so far, your attention is impeccable and very attentive. This is new to me but thanks to your attention I have no problems.

Ebony was awesome in her ability to manage my needs. I have equipment built by BPM in 1996 still running and being able to find replacement parts were fantastic.

You do go above and beyond (10 out of 10)

In my experience the support and attentive service is perfect

Your team is quick, professional, and efficient. Thank you!

I’m very pleased with the response time. And the customer service that you provide.

BPM team proactively contacted us to review our current process. After some discussion, they presented several opportunities we might choose to enhance or process by standardizing between machines and installing one option. Also helping to identify where we can use assets from an older model programmer on our latest one. Taking the time with so… Read more “Proactive”

BPM Micro worked through my extensive list of legacy components and was able to provide a current manual programming solution. I am excited to see the performance of the 1710 manual programmer vs. our discontinued model. Thank you for the time, expertise, professionalism.

Each time when I need a quote your reply is in a short time. The following for my request is good and usually material is received before the expected date. Thanks

Very fast response on the quote. The customer and I really appreciate BPM Microsystems’ quick response

Fast and efficient, very pleased with service support

10 out of 10

10 out of 10

The reply was very fast, and what I needed. 10 out of 10

10 out of 10

Very fast response time. Thank You! 10 out of 10

I appreciate you! Keep up the good job. 10 out of 10

I greatly appreciate the speedy response! 10 out of 10

Each time when I need a quote your reply is in a short time. The following for my request is good and usually material is received before the expected date. Thanks

Great response time! Thank You And Have A Great Day! 10 out of 10

The timing was perfect ( quick response). 10 out of 10

Speedy, Speedy, Speedy got to love it!! 10 out of 10

I got a quote within an hour after the request… Great job, good timing! 10 out of 10

Perfect device and perfect hardware and software support. 10 out of 10

10 out of 10

10 out of 10

BPM quotes are faster than we can imagine. 10 out of 10

The response was very fast and the required information was given. 10 out of 10

Very satisfied. Informative and helpful. 10 out of 10

10 out of 10

10 out of 10

10 out of 10

Good services & prompt response. 10 out of 10

Ebony Wakefield has been most understanding given our bizarre way of placing an order 🙂 Technical support has been 110% as well.

WOW! Great job and response time! 10 out of 10

Great response time! Keep up the good work! Thank You!

Very fast turnover!! 10 out of 10

Quickly responded with full information. 10 out of 10

Ebony was very helpful in resolving my issue and my quote was received in a timely manner. 10 out of 10

10 out of 10

2-3 hour turnaround. Very good. 10 out of 10

10 out of 10

Great Job! Great response time (10 out of 10)

Thank You! once again. Technical Support: 10 (0 min / 10 max) Customer Service: 10 (0 min / 10 max)

Technical Support: 10 (0 min / 10 max) Customer Service: 10 (0 min / 10 max)

One of the best in the business! 10 out of 10

The requested quote was sent in a very timely manner. (really quick) Thank you, BPM. 10 out of 10

I am very pleased with how quickly you were able to reply to us with a quote. I have forwarded the quote with a brochure to our wider team for consideration. Thank you for your excellent service. 10 out of 10

As always great. 10 out of 10

Over the years, I’ve seen a major improvement in the whole spectrum of your company! Thank You! 9 out of 10

Very big praise to you. Super fast response. Very friendly inquiry if I need support. And the price has remained the same. Absolutely top service. Overall Satisfaction: 10

Thanks for your quick response.  Overall Satisfaction: 10 out of 10

Great Job, fast response time. Overall Satisfaction: 10 out of 10

Great job! keep up the great work!  Overall Satisfaction: ‎10 out of 10

Great job! keep up the great work! 10 out of 10

Pierce was really nice and helpful with all the requirements for the setup. He always replied to all my emails on time and sent all the documents correctly filled. Overall Satisfaction: ‎9 out of 10

Terence is very strong in his knowledge, I am pleased to have him when I need support. Regarding BPM, I think it is a very good service provider. Overall Satisfaction: ‎10 out of 10

It was great, the response times were very efficient. Overall Satisfaction: ‎9 out of 10

This was great news for us (Quote on a legacy Daughter Card). We deal with a lot with older modules. Overall Satisfaction: ‎10 out of 10

I really don’t know how it could be better. I’m very content with BPM all around.  Overall Satisfaction: ‎10 out of 10

As always great response time. Much needed information.  Overall Satisfaction: ‎10 out of 10

I was happy with customer service on the subject described in this case. My questions were answered promptly. I have no complaints. Overall Satisfaction: ‎9 out of 10

I am very satisfied with the support provided by Terrence. Overall Satisfaction: ‎10 out of 10

Overall Satisfaction: ‎9 out of 10

I love BPM for our business. I compare the support and service and no other has the same excellent service. Thanks, BPM. Overall Satisfaction: ‎10 out of 10

You meet and exceed this customer’s satisfaction! Overall Satisfaction: ‎10 out of 10

Overall BPM service is good. Overall Satisfaction: ‎10 out of 10

Overall Satisfaction: ‎10 out of 10

You did a great job. I received a quick response as expected. Overall Satisfaction: ‎10 out of 10

Cassie good to see your name. Another great job from you. Overall Satisfaction: ‎10 out of 10

Good experience, great support. Thank you! Overall Satisfaction: ‎10 out of 10

Overall Satisfaction: ‎10 out of 10. “Great job BMP!!”

Your response was quick and exactly what I wanted, even if the part is a little pricey. Great customer service. Overall Satisfaction: ‎9 out of 10

Getting a quote for a socket went very well. One thing I would like to see is a compare sockets. We are programming 2 ICs and there is a list of 3+ sockets that would work for both. How do I find out what the differences are? Overall Satisfaction: ‎10 out of 10

Outstanding response time! Great Job. Overall Satisfaction: ‎10 out of 10

Charlie is the man! Always a reliable contact when something strange is happening to the machines. Thanks! Overall Satisfaction: ‎10 out of 10

Overall Satisfaction: ‎10 out of 10. Can’t improve on excellence.

Another Great Job! Very quick response time. Overall Satisfaction: ‎10 out of 10  

Great Job! Cassie Thank You Once Again… Overall Satisfaction: ‎10 out of 10

No issues, the response was very fast. Overall Satisfaction: ‎10 out of 10

Another great job! Done by Inside Sales. Overall Satisfaction: 10 out of 10

You have proven yourselves all year!! So, in my opinion, you have made your number one priority. Overall Satisfaction: ‎10 out of 10

BPM has always supplied answers quickly & with good feedback on what can be expected, Thank you! Overall Satisfaction: ‎9 out of 10

We really appreciate the quick and detailed response on solving the problem. Continue doing that. Thank you. Overall Satisfaction: ‎10 out of 10

We have been with BPM for 8 years, and every major issue we encountered get fixed properly, keep doing a great job

Always great – repeatable and expected results from your team! A benchmark for other companies to follow in sales/customer care.  Overall Satisfaction: ‎10 out of 10

The quotation for device support is slow, the customer always urges it for making their budget. Overall Satisfaction: ‎10 out of 10  

I‘m happy to get your help in time. Thanks a lot. Overall Satisfaction: ‎10 out of 10

Thanks inside sales team, excellent service. (10 out of 10)

Great job Terence keep up the good work! Overall Satisfaction: ‎10 out of 10

Shelby is really great sales, friendly, and provided all information timely. Overall Satisfaction: ‎10 out of 10

Keep up the good work. Customer Service: ‎10 out of 10

Very knowledgeable support required to fix my problem. I was stymied trying the online offered solutions but Charlie had me up and running the same day despite a tricky path to take using some of your legacy hardware and software. I plan on updating to the latest and greatest BP Microsystems solutions when an opportunity… Read more “Very Knowledgeable Support”

Cassie great job! Keep up the good work. Overall Satisfaction: ‎10 out of 10

I‘m happy to get feedback and help in time. Thanks a lot, Tech team and Inside Sales team.

Thank you, everything is fine. Overall Satisfaction: ‎9 out of 10

Overall there is nothing that needs to change. The wait time when I called was very short and the email response times were very reasonable. Overall Satisfaction: ‎10 out of 10  

Thanks for your prompt response and support. Congratulations. Overall Satisfaction: ‎10 out of 10

Thanks for being the awesome company you are! Overall Satisfaction: ‎10 out of 10

Customer Service: ‎10 out of 10

I requested an expedited quote today and Shelby had if for me within a few hours!! Thank you so much! Your customer service is excellent and I appreciate how you always follow up with us! Overall Satisfaction: ‎10 out of 10

It’s very good to get help in time. Overall Satisfaction: ‎10 out of 10  

Charlie did a fantastic job for us. I am now more informed on how to use package teach values. Thank You Overall Satisfaction: ‎10 out of 10  

We have been working with BPM for 13 years. inside sales is an excellent team, we can get orders to update very soon, and easy to follow. The service team is the best I’ve ever met, the connect system is working well, every case has a case number, and very easy to follow. I hope… Read more “Good Sales and Service”

Overall Satisfaction: ‎9 out of 10

That’s good for a reply in time. (‎10 out of 10)

Nothing that I can think of. Charlie did an excellent job. His solution fixed the problem. Overall Satisfaction: ‎10 out of 10

Once again doing a knock out job! (‎10 out of 10)

NPS: ‎10 out of 10 Once again doing a knock out job!

Overall Satisfaction: ‎10 out of 10 Thanks for your prompt response and support.

Overall Satisfaction: ‎10 out of 10

I am newer to BPM but this process has worked well. The response time was quick and clear on what the next step was Overall Satisfaction: ‎9 out of 10  

Great service, great product/options with laser focus on how to help your customers succeed. Many thanks Ebony for a great service!

I like working with Charlie Walton. With the information he gave me, I was able to clean the TM-50 sealing machine and get us back running in short order. NPS: 10 out of 10

I have been programming parts for a long time and have every BPM system that was ever built. They are easy to use and the operation is very intuitive.

Great Job, well done! NPS: ‎10 out of 10

‎NPS: 10 out of 10 Consistent, excellent, repeatable, and reliable responses to inquiries! I wish all companies mirrored this type of response!

I appreciate your attentive service! Thank you very much! NPS: 10/10

Thank you for your quick response! You doing a great job! NPS: 10/10

Ebony Keep up the good work! Overall Satisfaction: ‎10 out of 10

Charlie did a wonderful job solving the pick problem. | NPS: 10 out of 10

Re: Problem with Cyber camera: It’s great to reply in time | Overall Satisfaction: ‎10 out of 10

Technical Support: ‎10 out of 10 | Customer Service: ‎10 out of 10 | Overall Satisfaction: ‎10 out of 10

It’s a great quote on time. thanks. NPS: 10 out of 10

Charlie Walton does an excellent job for us. I can’t think of anything more to make our next experience better. (NPS: 10 out of 10)

Very responsive & quick support. Overall Satisfaction: 9 out of 10  

Monet! You keep doing a great job! (NPS Score: 10 out of 10)

NPS: ‎10 out of 10

Great Job!!! Monet! Overall Satisfaction: ‎10 out of 10

Great job! Thank You for your quick response. NPS: 10 out of 10

They are great! At the top in customer services. Overall Satisfaction: 10 out of 10

Thanks, excellent service. NPS: 10 out of 10

Continue to be responsive to customer/IC manufacturer’s requests for support. NPS: 10 out of 10

Hayley, good to hear from you! Great Job. NPS: 10 out of 10

NPS: 10 out of 10

You Guys ROCK! NPS: 10 out of 10

Once again! Great job! NPS: 10 out of 10

Thank you for the quick response time. (NPS: 10 out of 10)

Loved that I got a follow-up email real quick. (NPS: 10 out of 10)

NPS: 10 out of 10

Monet– excellent service. (NPS: ‎10 out of 10)

For me, you guys are right there at the top of customer service as compared to the various companies I have to deal with on a regular basis. Keep it up, it is appreciated by your customers! (NPS: 10 out of 10)

I appreciate the attention and service you share with me. You help me to have the tooling on hand in time and meet my customer requirements. Thanks. 1) Sales Process: 9 out of 10. 2) Customer Service: ‎10 out of 10. 3) Overall Satisfaction:  ‎9 out of 10.

Support on the night shift… by morning, we have KS Lau to support us. (NPS: ‎10 out of 10)

Mr. Charlie is the best engineer from BPM. (NPS: 10 out of 10)

NPS: 10 out of 10

BPM Microsystems goes above and beyond to help their partners. It’s an invaluable trait. (NPS: 10 out of 10)

1) Sales Process: ‎10 out of 10 2) Customer Service: ‎10 out of 10 3) Overall Satisfaction: ‎10 out of 10

Thank you once again. Hayley, you’re on top of your game. (NPS: 10 out of 10)

NPS: 10 out of 10

NPS: ‎10 out of 10

Great job Jennifer as usual! Keep up the outstanding job that you do. (NPS: ‎10 out of 10)

Great job Ebony! You are truly an asset to the company! (NPS: 10 out of 10)

We and our customer thank your sales and production teams for building and shipping our order as quickly as we had requested. it made us and our customer very happy! (NPS: 10 out of 10)

Ebony, Great Job as always! NPS: 10 out of 10

Everything is great, quick response on the quotation – Thank you (NPS: 10 out of 10)

Cory, Great job response time was within minutes and also helped sales. Go tech Team! (NPS: 10 out of 10)

Keep doing what you are doing!! (NPS: 10 out of 10)

Robert went above and beyond regarding the issue I was having programming a device. It is difficult to find someone like Robert that takes the time to provide clear, concise, detail in a timely manner. A++ customer service. Thank you so much. (NPS: 10 out of 10)

Great service, fast response !!!! 1) Sales Process ‎10 out of 10 2) Customer Service ‎10 out of 10 3) Overall Satisfaction ‎10 out of 10  

Keep up the good work (10 out of 10 NPS)

I thought that this visit was great. I have no improvements. Charlie was very knowledgeable and helpful. NPS Survey: 1. Technical Support ‎10 out of 10 2. Customer Service ‎10 out of 10 3. Overall Satisfaction ‎10 out of 10

The response to the request that I received was quick! Excellent attention to the customer. (NPS Survey: 10 out of 10)

I see the new procedure for getting a quotation so quickly. Thanks (NPS Survey: 10 out of 10)

Keep the quick response for the DSR. Thank you. (10 out of 10 NPS)

We had pick-and-place issues, and BPM Techs were able to assist us towards a remedy in a very timely manner. Thanks! (10 out of 10 NPS Score)

You are really efficient, i congratulation you (9.7 out of 10 on NPS Survey)

NPS: ‎10 out of 10

Instant email acknowledgement is very efficient after loading orders. As customer, we know that our order is being processed and updated. If lead time can be shortened, it will be much better.

I´m glad to work with BPM because you are in contact with our needs and always works to help us when is necessary. Thanks Overall Satisfaction: ‎10 out of 10

You’re doing a great job. I love it. (10 out of 10)

1) Technical Support: ‎10 out of 10 2) Customer Service: ‎10 out of 10 3) Overall Satisfaction: ‎10 out of 10

Don’t change anything (keep it) as it is.

(10 out of 10 NPS)

“I have always been satisfied with BPM’s responses & requests for quotes are handled in a timely manner, Thank you” (9 out of 10 NPS)

“Keep up the good work Hayley, haven’t heard from you in a while.” “Everybody benefits from it! Jennifer has been a key player from day one.” “Once again nice turnaround. Thank You once again, Kathy!” (10 out of 10 NPS)

BPM Microsystems Automated Programmer features utmost programming quality with high yield, excellent system uptime and performance, on-time delivery, and high-efficiency equipment for production. Celestica is running production in tape to tape. With BPM Automated Programmer, the integration of taping solution allows the devices to be programmed from tape to tape output with fast cycle time.… Read more “Utmost Programming Quality”

In December of 2012, Smart Modular Technologies decided to establish a semiconductor device programming services center (PSC) business unit. After some careful supplier evaluation, Smart chose BPM Microsystems state of the art 8th Generation Programmers as our dedicated solution for device programming. BPM Microsystems demonstrated itself as the leading programming equipment manufacturer by providing solutions… Read more “Looking forward to further success”

Many years and a couple of jobs ago you guys did a bang up job in a difficult situation for me. I’ve promoted your programmers ever since and for +20 years you’ve made me look like a genius. So it should be me thanking you.

We’ve seen a dramatic increase in productivity because of all the different options that come with 4900 in terms of speed and capacity compared with our previous machine. For example, we had been reduced the operator interaction related to the machine, fast programming jobs development and a fast and robust technical support. After purchasing 4900,… Read more “A Dramatic Increase in Productivity”

BPM does have the best IC programming tools in the industry. Always admired their approach to developing excellent tools (from LinkedIn)

BPM has been providing excellent support for many years for our company. I have been happy with their valuable services, helping me to solve many issues related to programming equipment, making it possible to maintain the tight deadlines to get programming algorithms, sockets, and fix technical issues, and answer any questions regarding quotations required by… Read more “Excellent support”