2018 Service Excellence Award Presented at IPC APEX EXPO
HOUSTON, TX-Mar. 29, 2018-BPM Microsystems, a leading global provider of IC device programming solutions, announces that is has been awarded the 2018 Service Excellence in the category of Device Programming. The award was presented to the company during a Tuesday, February 27, 2018 ceremony that took place at IPC APEX Expo in San Diego.
“We are extremely humbled and proud to be awarded the 2018 Service Excellence Award,” said Corey Miles, Customer Delivery Director at BPM Microsystems. “I want to thank our customers who voted to award us with this honor. The feedback from the Service Excellence survey has helped us improve multiple customer-facing processes, and the Customer Service team loves hearing how they are performing. Customer feedback adds a very personal touch to our path forward to world class customer service.”
The annual Service Excellence Awards recognize companies that received the highest customer service ratings, as judged by their own customers. Customers of participating companies rated each company in five service categories including dependability, quality, responsiveness, technology and value for price. Companies were rated on a scale of 1 to 7, with 1 being poor and 7 being best in class. BPM Microsystems ranked first place across device programming equipment providers.
Award-winning WhisperTeach™ and 9th Generation site technology reduce changeover time and protect future investments
HOUSTON, TX-Mar. 26, 2017-Technology is advancing, and BPM Microsystems continues to provide new technology to help automotive and electronics manufacturers succeed. James Holava, Global Sales Director at BPM Microsystems, speaks with Global SMT & Packaging about new technology from BPM Microsystems.
BPM Microsystems 9th Generation site technology, which is backwards compatible with most 6th, 7th and 8th generation sockets, provides true universal support. 9th Gen supports over 34,000 devices, bringing forward support from previous generations. This helps clients leverage many existing sockets and gives clients ease regarding the lifespan of future investments.
With the trend in the industry of higher density and smaller package devices, 9th Gen technology also supports the EMMC devices and the HS400 programming mode at 200 MB per second. This provides the throughput manufacturers need today in modern production. BPM was recently awarded the 2018 NPI Award for a new program called WhisperTeach™. WhisperTeach™ automatically teaches the Z-height of components and removes the opportunity for manual defects. Customers using WhisperTeach™ report a time savings of 25-30 minutes per job.
BPM 9th gen site technology is available on the 4900 and 3900 automated programming systems, as well as the 2900L and 1900 systems. To learn more about BPM ninth generation site technology and programmers, please contact BPM.