by Scott Bronstad | Oct 26, 2017 | New Product
HOUSTON, TX–(U.S. Tech)–Oct. 26, 2017– BPM Microsystems will demonstrate its new 4900 automated memory programming system at Productronica, scheduled to take place November 14 – 17, 2017 in Munich, Germany. The 4900, with its advanced chip-scale part (CSP) device handling, on-the-fly vision alignment, and HS400 programming speeds, satisfies a vast range of programming needs in one automated system. Featuring high-performance laser marking and 3D inspection, the 4900 provides advanced serialization and quality control, meeting the highest programming and cyber security standards for automotive, aerospace, medical, industrial and mobile device industries.
The 4900 is powered by the newest BPM 9th generation technology. This technology programs eMMC in HS400 mode, the highest speed mode available, as well as HS200, DDR and SDR. The 4900 supports a high-mix of devices on the same site, including microcontrollers, FPGA, eMMC, NAND, NOR and Serial Flash, delivering speed and versatility on one system.
Innovations for advanced CSP device handling include BPM patented WhisperTeach™ technology, which fully automates teaching the smallest CSP devices. A new camera delivers vision alignment across the x, y, and z axes, to accurately align small devices while in motion. The new alignment and positioning capabilities of the 4900 allow it to operate at full speed when handling CSP devices.
The 4900 introduces a new hybrid laser that combines fiber and Nd:YAG laser technologies for precision marking quality. Built-in mark verification and laser power monitoring at the point of mark ensure a consistent, damage-free mark on every device. The integrated 3D Inspection system completes the 4900 by delivering full device package validation after programming. The 3D Inspection checks BGA, CSP, QFP, TSOP, SOIC and J-Lead devices for coplanarity, bent lead, pitch, width, diameter, standoff and XY errors. 3D Inspection ensures each device meets specifications resulting in higher quality devices and lower overall costs.
by Scott Bronstad | Oct 20, 2017 | Software Release Notes
BPM 3000/4000 Series Autohandler
- Fixed issue with package dimension validation in the package teach.
Device Programming
- Fixed the numeric overflow problem for some devices when the auto range is enabled.
- Fixed an issue where BPWin would freeze with a checksum calculation progress bar after running a 2nd job session with serialization enabled.
by Scott Bronstad | Oct 2, 2017 | Announcements
HOUSTON, TX — Oct. 2, 2017 — BPM Microsystems today announced achieving 100% on Net Promoter Score®, or NPS®. Net Promoter Score measures customer experience and predicts business growth. This proven metric provides the primary measurement for customer loyalty in the business world today.
BPM Microsystems implemented Net Promoter Score on June 1, 2016, to drive improvements in business performance. The company monitors this score weekly. BPM Microsystems surveys each customer after closing a support case. The survey results allow BPM Microsystems to take corrective action or reinforce processes working well.
“We needed a consistent process to measure customer satisfaction and loyalty,” stated Corey Miles, Director of Customer Service at BPM Microsystems. “The feedback from the NPS survey has helped us improve multiple customer-facing processes, and the Customer Service team loves hearing how they are performing. Customer feedback adds a very personal touch to our path forward to world class customer service.”
The company surveys customers to understand “How likely is it that you would recommend BPM Microsystems to a friend or colleague?” Customers respond on a scale from 0 to 10, where 0 is “very unlikely” and 10 is “extremely likely”. Respondent scores are grouped into Promoters (9-10), Passives (7-8) and Detractors (0-6). Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score.
“Using NPS gives us a quantitative measure of the overall customer perception of the BPM Microsystems brand”, says Corey Miles. “BPM Microsystems values its customers, and NPS helps us get immediate customer feedback that lets us know when we are hitting the mark or not. This isn’t a ‘one and done’ score. Creating loyal customers is something we focus on every day.”
